February 28, 2017
An account strategist for Ogilvy & Mather in the Philippines died at his workplace, sick from pneumonia but apparently unwilling (or unable) to leave. I don’t want to comment on this particular man or his firm. It’s a tragedy and I’m sure everyone feels bad about it. Especially the man’s family. Yet, I’m pretty sure the root behavior won’t change. Not at that agency or all the sweatshops like it.
Here’s why: Fear. Be it of a losing a pitch or one’s job, fear of not getting what you want (raise, promotion, attention) or having it taken away, is insidious.
Fear is a powerful motivator but it comes at a tremendous price. (Look what it is doing to our country.) When fear creeps into an agency’s culture, it is always toxic and usually incurable. Fear makes people do bad things to other people and to themselves. Fear creates an environment of hostility and mistrust. I’ve seen it and felt it and have been hurt by it. Likely so have you.
The occasional all-nighter to win a pitch is NOT what I’m talking about. This is a good thing, bringing people together to win a glorious prize. However, when such activities become an expectation the bonding soon becomes bondage.
Mocking the so-called trend to “work from home,” people are afraid to leave at a reasonable hour, aware of the critical eyes upon them. The creative director who wants to see work at 10PM quickly turns from hero to heel. Yet, he or she is likely afraid of not calling the meeting as well. Probably because the agency’s managing director is expecting to see work first thing in the morning. If the presentation is not perfect then the MD will blame the CD for not working harder and longer. The cycle gets repeated. The virus of fear spreads.
While literally dying on the job is thankfully an ultra rare exception, there are far more commonplace consequences that are lethal. For example, each affected human is in turn hurting his or her family. Continuity at home becomes hopelessly disrupted. Marriages suffer. This makes everyone resentful and bitter: the employee to his boss for not giving a shit and to his spouse for not understanding. Resentments at home and office fester. The bitterness may lead to isolation, anxiety and depression. Alcoholism and “acting out” thrive in these conditions. Finger pointing. Blaming. Misconduct. People become the crappiest version of themselves. All because of fear.
But so what? Sweatshops work. For a period of time results are wrought. But it never ends well. For the individuals and eventually the agencies. Like an over-watered plant, the tips look good but everything below becomes rotten. I once worked with a guy who wanted a sweatshop more than life itself. He got his wish. I left that job. And he his home. Everyone loses when fear takes over.
For fearless creative hit me up: https://steffanwork.wordpress.com/