Though stinging, I love this gag Tweet from Adweak. Many a Superbowl I spent gripping my phone (or radiating my balls via laptop) racing the commercial feed on TV, and countless other assorted creative types, to try and get in a witty and insightful Tweet. Then another. And another. Of course I also needed to embellish my comments with a unique and brilliant hash tag, this in addition to the tag we’d been assigned. Thank God for the reemergence of 60 second TVC’s. Those extra seconds were gold.
Speed dating for “likes” and “retweets.” Such was the privilege of being selected by one trade pub or another to “live Tweet” the commercials playing during the Superbowl. During Twitter’s heyday it was vogue behavior. What it really accomplished was nil but being chosen fed my ego as a genius creative, enabling my on the money insight and rapier wit. And I was hardly alone. Big names from our industry were sucked in as well. For three hours and change we were the in-crowd. The creative community speaks! Follow us and learn. We know how to vivisect a TVC. In real time no less. (Unless, of course one pre-wrote his tweets having screened the commercials weeks in advance.)
Oh, the grandiosity of it all. To think that legions of my peers, clients and well-wishers were hanging on my every Tweet. Such folly. (Though I won’t deny being retweeted by Adweek made me giddy.
Still, by the third quarter I was numb. Spilling nacho cheese on my computer and dirty looks from my wife did not make the experience better. “Who’s the idiot on the laptop?” “Oh, that’s my husband. He’s doing it for work.”
But, hey I was changing the world. My opinions were becoming part of a national conversation, one that the 90 million people actually watching the game were excluded from. The next morning I would have hundreds of new followers. My Klout score (remember that?) would be through the roof.
I’m not saying real time social commentary doesn’t work. Millions upon millions do it. The peanut gallery is vast. Lovers and haters and trolls spit fire and throw shade. The Superbowl and other massive “live” events draw legions of flies. But choreographing a VIP community is futile in this mob, forcing a reality where every member is sending and no one is receiving. Moreover, a bunch of creative directors spit balling Super Bowl commercials on Twitter reeks like an old idea. #whogivesashit
This Sunday my fingers are on the chicken wings, not my phone. That is, unless AdAge hits me up. My Tweets are pure gold!
In my last job, I was asked by a colleague to take down a Facebook post because it apparently offended someone in the office. I had offered a less than politically correct view on the hot button issue regarding race relations (or lack of) in America.
Reluctantly, I removed the post. Not because I rethought my position and came to the conclusion I was wrong. Nor was I upset that my post offended someone. For what it’s worth, many people were supportive of my opinion. It’s not about that. Rather, I took it down because I concluded my role as an officer of the company took precedent over my personal opinions. Said another way, I put my professional reputation and currency ahead of my social reputation and currency. It would not be the first time. Rightly or wrongly, I usually put work ahead of personal matters.
Yet, the event has continued to bother me. Partly because of the post’s emotional weight (which I won’t go into here) but also because I feel like a coward for removing it. After all, it was on my personal Facebook page. While hardy benign, the post was not racist or classist or sexist or, in my view, “ist” in any way. It was merely a provocative take on current events, which I feel is totally valid on social media. I did not (and would not) post the piece on LinkedIn or on any professional forum.
Still, I realize work and personal life have converged like never before. People as well as companies have become like one thing. If a CEO Tweets something inappropriate her company takes it on the chin. People will judge the firm as they judge the person.
Back in the day, the artist and his art existed separately. For example, T.S. Eliot was an “on again, off again” anti-Semite but people (even Jews) appreciated and studied his poetry. There are countless such examples, historical and modern. Recall director, Lars Von Trier’s recent controversial comments at Cannes and the subsequent toll it took to his career. He did not stand down and he paid dearly for it.
TS Eliot: Poet. Hater.
I know my controversial Facebook post was not hateful. However, I do not doubt someone who disagreed with it might interpret it (and me) as hateful. Therefore, I took it down. I did not want to bring negative attention to my company.
We are all learning (and struggling) with this. Some play it safer than others. And while I think playing it safe is often the equivalent of being dull as a bag of dirt I did not want to risk my company’s reputation and my place in it. Would you?
I have always worn many hats: husband, father, brother, son, citizen, officer, employee, Christian, Jew, drinker, non-drinker, author and so on. In the age of social media, knowing which hat to wear and when is increasingly difficult.
I’m not sure if it’s just the people I follow, or if it’s indicative of a wider movement, but I’m receiving less ‘tactical tweets’ and more that are downright fun and interesting. By way of explanation, allow me to backtrack…
When I joined Twitter a few years ago, I quickly amassed a group of people to follow who I thought represented my interests, such as advertising, social media and popular culture. Still, I was skeptical, well aware of the criticism that Twitter was a pedestal for people who had little to say. All around me nonbelievers chided Twitter as a forum for the mundane: “I’m wearing all pink today!” or “My goldfish died ☹” Those people certainly existed. They still do.
But I quickly discovered another type of Tweeter, and while he was the antithesis of mindless chatterbox, unfortunately he was also a bore, just as self-involved as the cat and sweater people. This guy liked links (to case studies, marketing essays, gurus, wonks and even himself) and he liked lists. “Improve your blog in 5 easy steps!” Or: “Top ten reasons your digital strategy will fail.” And so on. For a while, it seemed like everyone on Twitter was trying to be Seth Godin.
At first I assumed this was Twitter, where users were either idiots or gurus. Obviously, I aspired to be the latter, and I began pushing people to those same links, lists and case studies.
Thankfully, with a little help from friends and followers, I stopped doing that. And now it seems so have a lot of people. On any given hour, my Twitter makes me laugh, provides me with valuable information and takes me places I genuinely want to go. Is Twitter right sizing and we along with it? Or is this just a lull between yet another slew of soul crushing SEO links?
January 31, 2011
“Sticks and stones may break my bones but names will never hurt me.”
Listening to sports radio the other day, one of the commentators noted how social media played an alarming role in the national bashing of Chicago Bears quarterback, Jay Cutler after he left the game in a losing effort to the Green Bay Packers. As everyone knows, NFL players from around the league tweeted about his departure –in real time- creating a firestorm that still blazes. Among other things, he was called a “wussie” and warned not to shower at the same time as his fellow teammates. Ouch.
The radio analyst held Twitter and the Tweeters in contempt. Ordinarily, such nasty opinions would never have been voiced until well after the game and only if a journalist would have asked for them. That seems unlikely as the offending players were not involved in the game and, in fact, were out of the tournament.
I, myself, had tweeted that the Twitter component was at least as fascinating as the removal of Jay Cutler from the game. Indeed, this was the first time in history real athletes offered real opinions in real time on real events. Really!
Whether Twitter should be held in contempt is debatable but the unprecedented circumstances do point out a contemptible side of social media, one that is only now coming to the fore. Twitter eliminates ‘time’ from the equation. Social media removes the common sense practice of waiting before one speaks. We see the results everyday in the comments portion below the millions of stories we read online, if not in the stories themselves.
Communications used to involve strategy. Not anymore. While I salute the disintegration of public relations and all its spin, I lament the proliferation of gossip, vitriol and just plain stupidity.
All three were on display during the coronation and hasty decimation of the Internet sensation, Ted “Golden Voice” Williams. A viral video and a ba-zillion Twitter supporters (I being one of them) made the hobo a media sensation, landing him voiceover gigs on national television and more. Days later he was arrested in a hotel room fight with a family member, owned up to lying about his sobriety, entered rehab and disappeared, presumably back into the streets where he was found. To say that social media had nothing to do with this would be short sighted…and dangerous.
Yes, You Tube and Twitter can make people famous but it can and does do the opposite as well. Reputations can be unfairly tarnished. Lives ruined. Jay Cutler and Ted Williams are the two latest big examples; they did not deserve the attention that they got and would not have gotten it without social media. And, more frightening really, what of all the average people made less average whether they like it or not? As I write, anonymous bullies are terrorizing colleagues, classmates and family members via social media and there is nothing anyone can do about it other than get used to it.
I’m a blogger. I get my news from other bloggers. I use countless social media platforms to communicate. Up until very recently I helped create them for clients. I adore Twitter and Facebook. This truly is the new frontier, for marketers, for all of us. But there are rattlesnakes out there… and worse. Be mindful.
December 22, 2010
This time of year everyone is making lists: Who’s in and out? What’s hot and not? Winning and losing streaks. Brett Favre. Pop culture is a Petri dish of lists. Given that it’s December, let’s start with the penultimate list: who’s naughty or nice? Forget Santa, it is we who gush over this list. That most of us want to be on the nice list is a given. But yet we are obsessed by the naughty list, aren’t we? For without the naughty there is no line for which to measure the nice.
Judging from all the visitors and comments on my last post I should be making lists 24/7. There I chose my top advertising campaign for 2010: Leo Burnett’s “Mayhem” campaign for Allstate. Many of you liked the choice. Some of you didn’t. It’s terrific work and I stand by it. The point I’d like to make here is that by making a choice I was being provocative. And provocation is part of a writer’s job, is it not?
I’m pretty sure some aspect of list-mania is thriving in most ad copy. If it isn’t the ad probably sucks. I’m damn sure the dynamic is driving social media. Brands covet “followers” and “fans.” They want “likes” and as many as they can get. What is crowd sourcing if it’s not a compilation of choices? And is not Groupon the quintessential aggregator? Mom’s shopping list has been conceptualized and monetized. What about dad’s to-do list? Or junior’s wish list? Herein lies the opportunity.
Entities like Twitter and Groupon do it with aplomb. Advertisers are getting there. Crispin’s “Whopper Sacrifice” for Burger King is a great example: List ten friends you would ding from your Facebook and get a sandwich. There’s no coupon. Nor were they trying to build the brand. “Whopper Sacrifice” provoked people by allowing them to make a naughty list. That’s it.
Bubbling beneath the surface of their infamous Dominoes “Oh yes we did” campaign is a provocation to consumers to list what they hated about bad pizza. That drama is what fires the campaign. Without it the company would just be defending its crappy pizza.
Maybe that’s the big truth about SO-ME. Lists, for lack of a better word, fire us up. Therefore, the big question for all of us in marketing communications is how do we harness this human desire to ‘list’ in order to provoke consumers on behalf of our clients?