September 25, 2015
Yesterday, as a freelancer, I presented some work at a small shop in the city. Let me first say, I loved being back in the trenches and, thrillingly, on the working side of the table. Camaraderie with a dose of healthy competition tempered by humility is a recipe my creative soul thrives upon. Indeed, I think all creative people in Adland are nourished by this activity. How could one not be? Putting what comes out of our heads up on a wall for others to see is central to what we do. It’s exciting, humbling and deeply satisfying. It’s not easy. But appreciating and respecting that process is part of maturing into a seasoned advertising professional, for the audience as well as the presenter.
So many skills are required in order to do it well.
If you are receiving the work you must be paying attention (that means phones down!) You must be patient. Let the ideas unfold before you. Try to free your mind of expectations, which taint reality. You see a morsel of copy you don’t like don’t reject the whole dish. A campaign has many courses. Perhaps there is more to redeem it. Let the presenter finish. Before commenting remember that you are dealing with humans, who, despite any evidence to the contrary, care a great deal about what you think of it and them. Note also that creatives in particular are egomaniacs with inferiority complexes. This comes from a lifetime of being praised and belittled. Speak wisely to us. Be constructive. Not destructive.
I’m delighted to report that today’s presentation was free and clear of any negative energy. Such a blessing.
Presenting work well is a gift. Whether earned through learning or divinely given or, as is usually the case, a combination of both, the ability to get up in front of people and advocate for an idea is never to be taken lightly. We must not be glib about our ideas, nor apologize for them. Speak to strengths, not weaknesses. Shortcomings will be probed, if they exist at all. At the same time, we must not be defensive about our work. This is a common sin among young creatives, almost unavoidable. Take heed. Fighting for one’s work sounds like something we’re supposed to do but it seldom works. Let the person finish his argument. Wait and see if someone else stands up for the idea. If the strategy director, or an account person, has your back it will be worth far more than your complaints. See what the creative director does or doesn’t say. He or she will address most feedback. The good ones always do. Lastly, nervousness is okay. It is not a sign of weakness. Being nervous is a sign of respect: for the material and the audience. Ask any actor about stage fright. They’ll tell you it’s not only natural but something to embrace. Heart pumping. Perspiring. Yes, it’s scary but this is when we are truly alive.
On that day I felt truly alive. While not all of my ideas (and my partners) moved forward, a couple were revered. In addition, I got to see other ideas. Though I wasn’t asked to be a creative director, I am one. Regardless of title, a good creative pays close attention to his peers. She knows viewing other people’s work is always a revelation. If you are schooled by someone have sense enough to learn from it!
If anyone who was in that room today is reading this: Thank you! It was a pleasure and a privilege. It almost always is. I can’t wait to do it again.
September 14, 2015
The firefish goby. (Nemateleotris magnifica) From the warm waters of the Western Pacific, it’s not considered a difficult fish in the reef keeping hobby. Unlike its strong name, the firefish is peaceful. Even shy, often darting into nooks and crannies when alarmed. It won’t pick on other fish or nibble on corals.
I picked one up from my local fish store a few days ago and introduced it into my reef aquarium. Unfortunately, the inhabitants of my tank were not as hospitable to the firefish as it was to them. Within moments of releasing the goby, it was harassed by several different fish. You see, many reef fish are as territorial as they are beautiful. As soon as the startled firefish visited another section of the tank, a resident attacked it. They didn’t want to eat the goby, merely to chase it away. Not in my neighborhood, each told the firefish. Go wave your dorsal fin somewhere else.
The bullying continued and soon I feared for the creature’s life. With good cause. A pecked upon fish is vulnerable to disease. Worse, the wounded animal is easily taken for dinner by the invertebrets living within the rocks and on the sand floor. They aren’t called the “clean up crew” in the hobby for nothing. My crabs, shrimp and snails would make quick work of the struggling firefish.
When the animal disappeared from my tank, I pretty much knew it was lunch. Even so I looked everywhere for it. With a pen light I gazed into every recess, behind every rock. Nothing. Not even a frail skeleton. Terrified, the firefish must have swam deep into a small cave, died and was eaten. Hopefully, in that order.
I’ve lost fish before. Over the years, hundreds. You get used to it. But this one hurt a little more because it touched a nerve. I, too, had to leave a reef of sorts: my job. Only a few days ago I’d been ensconced with my tank mates. And then…
My aquarium had been a pleasant distraction, same as a garden brings another solace and tranquility. The firefish was my first addition since I’d left my post. Now it was gone. I’d failed. The perfect metaphor, yes?
This evening when I was feeding my tank, up from the depths emerged the firefish wielding its great dorsal fin like a sword. Not so shy anymore, he hovered middle of the water column like a samurai. No longer did the other fish bother him. Looking right at me, he took his evening meal. I realized the firefish hadn’t been hiding; he’d been gathering his resolve. And now he was ready to take his proper place, front and center, this coral reef. As he chewed the krill, spitting out bubbles, I imagined him saying: “Fin up, brother. We got this.”
September 2, 2015
After almost 4 years, my agency and I are going through a conscious uncoupling. No tears. It happens all the time. Besides, four years in Adland is a good, long ride. Still, I loved that agency and I believe it loved me back. We were good. The admiration and fondness I have for my former colleagues cannot be understated. In particular, my creative team. You’re the best.
So, in the most sincere sense of the word: Good-bye!
I try (and even succeed) at being a glass half full type person. That means no looking back with squinty eyes. And why should I? My former agency got me to the Golden State and the gorgeous Bay Area. I have been smitten ever since.
That job also got me deeper into high tech than most people in Adland ever go. I’m not being hyperbolic when I say that many of the clients we worked with are changing the world. And we presented to them! Of course bringing creative business ideas to highly technical companies is a daunting job. But when you click, man is it ever rewarding.
Let’s do it again. Or something like it. Perhaps we can build the creative capability inside a technology company. That is the new normal. Media companies are looking to evolve the same way. Let me help. Sure, it would be a gas finding my new home in a traditional advertising agency. Like going home. But I’m open-minded. As anyone in my field ought to be.
When I was a teenager, I worked one summer at my Grandfather’s can factory on the Southside of Chicago. Dominic was not my biological grand parent but I grew up knowing only him on my mother’s side. Dom was fierce, funny and a very loyal man. He treated me like blood.
His can company, called (for a reason I forget) Wisconsin Can was a line factory. Each person occupied a spot along a conveyor and did one menial but critical job. The end product was an aluminum can, usually for cookies or candy.
A log-haired, pot smoking dreamer, this was not my fantasy gig. I wouldn’t have lasted a week if not for Dom’s patience – if that were the right word. He would call me in to his office constantly to reprimand me for doing a half-ass job. During those sessions he’d also throw in various criticisms toward my liberal upbringing, castigating my parents for divorcing and other bon mots.
Yet, I actually preferred his berating me to working on the line. Partly because it took me off the line but also because it made me feel good –somehow- to be in his presence. In his own way, the man loved me.
Once, when I dared question him on the sanctity of factory work he told me something I’ll never forget, even if I don’t agree with it. He said, “Steffan, work isn’t supposed to be fun. Why do you think they call it work?”
Much later, I got into the advertising business. And I had fun. But I also knew I possessed a skill and that I was getting better at it. Unlike sticking a wrapper on a can, writing was (and still is) something I can sink my teeth into.
Yet, as we all know, this business is not always fun. Pressures mount and fears take hold. Work can become a trying experience, like a factory. Or worse. A factory that doesn’t make anything. I think of my grandfather during those times.
I know he had a point. One must earn a living. So, maybe “fun” isn’t the right word. Let’s try some others. If one feels “useful” and “purpose-driven” then that is better than fun. Wouldn’t you agree? Suffice to say, I wasn’t feeling either on the can line.
Give me this. Working in our business should at least aspire to be fun. Data be damned, creativity will always be more art than science. And art is about passion and, yes, having fun! When a creative is feeling it there is no better feeling. It’s like your Walt Whitman singing the Song of (Your)self. It’s glorious.
So, here’s to feeling it and being of maximum usefulness to your company, your clients and, most of all, yourself. May all of you find that happiness. It does exist.
From a business perspective, “creative process” is an oxymoron. Yet, every agency has one. In the age of projects (vs. client relationships) the process looks like hours worked. PM’s and AE’s must estimate how many people to put on a creative project and how many hours they will spend doing it.
With clients choosing agencies like restaurants and ordering a la carte off our menus, a neophyte might think it would be easy calculating the bill. Unfortunately, it is harder than ever.
From a creative perspective, the process defies analytics. The time frame for making creative was, is and always will be a guessing game, fraught with variables. How long does it take to come up with an idea – Two hours? Two days? Two weeks? And how long does it take to flesh out the idea? And how many ideas do you require?
When guessing how long a project will take to complete the guessers would ideally need to calibrate how different individuals create, which is unique. For example, Sally likes to work alone. Jack and Jill work best as a team and Bill, Fred and Mary love collaborating. And what about nights, when I like to write? If one calculated how many hours I play with a paragraph of body copy we’d be over budget on everything.
In the good old days, an agency had a relationship with a client (with a yearly nut augmented by media commissions), which allowed for expanding and contracting creative resources, contingent upon the growing or shrinking demands of each assignment. Therefore, creative directors could deal in real time, adjusting resources based on immediate needs, wants and capability variables. In a fire drill, we called in resources with impunity. On a pitch, we might give a bunch of newbies a crack. And so on. Though still a process, it was far more fluid and organic than what we have now. The creative department did not have finite budgetary limits.
As a manager, I’m all for tightening the screws and figuring shit out. As a creative director, I know it seldom works that way.