When I was coming up at Leo Burnett, promotions were celebrated via “pink” memos, written by one’s supervisor, which would appear on the desks of everyone at the agency. These notes were pretty special, something to show your parents and put in the scrapbook. While memos and scrapbooks have gone the way of the dodo bird I still think there’s something powerful about “seeing it in writing.”
Therefore, I am going to share the “memo” I wrote on behalf of three people, who were promoted at my agency. At first I wondered if this was too private information to post here, but that’s silly: It’s good news for all involved. Besides now these men have a link they can send to their kin!
(For the record, mentions of clients and projects have been redacted.)
It has been years since anyone in the creative department has been promoted. To my knowledge none in our department, past or present, has ever been made an Associate Creative Director. Well, that is about to change. As part of our “intensification” plans for gyro SF we are asking three individuals to step up in their role and responsibility to the agency.
During his time here and over the last couple years in particular, Toby Petersen has elevated his game to heights even I hadn’t thought possible. Happily, I was wrong. His efforts have brought gyro some of our finest work to date. His skills as an editor and with motion graphics are well known to us. More recently, he’s demonstrated a keen understanding of art-direction and become a valuable asset in that regard. For these and other reasons, please welcome and support Toby as Associate Creative Director. In addition to helping Steve with overall art direction, Toby will oversee our burgeoning adventures into film and video production.
No employee at gyro exemplifies deeper loyalty to his fellows, a passion for creative excellence and sheer hard work than Eric Flynn. Often first in and last out, Eric demonstrates a work ethic we all learn from and benefit from. Perhaps more importantly, Eric is a fountain of good ideas that never seem to run out. Basically, he has contributed critical and even brilliant ideas on every project he’s worked on. He gets social. He gets mobile. And he knows how to write well and fast. Therefore, Eric Flynn is now Associate Creative Director, overseeing copy for the agency.
Jonathan Kochan walks softly but carries a big stick. His ability to create and produce work is well known to all of us. How many times have I heard and said, “Where would we be without him?” I don’t want to know. Jon produces digital assets for our clients with quiet calm and unparalleled grace. More than a showman, Jon is a craftsman. I want him to keep doing what he’s doing and to be recognized for doing it. Therefore, Jon is now Associate Creative Director, specializing in Digital.
On a personal note, we also realize that these individuals will need to make personal and professional adjustments as well. Instead of pointing out problems and issues, they will be required to help solve them. Walk the talk if you will. More than a two-way street, this is a busy intersection and everyone has a right of way. We do not want or need traffic cops. I’m beseeching our new ACD’s to humbly collaborate with everyone here so that we may achieve new heights together. Maturing gracefully into positions of true leadership will take extra effort from them and all of us. To be effective, they will need your support as much as we need theirs.
We want everyone here to feel their efforts and achievements mean something. Your careers matter and therefore so do promotions. I have no doubt in time more will come – in all of our departments, for all of our people. Building a great creative culture and an agency culture in general depends on it.
And here they are, in pics I snagged from the fellas’ Interwebs…
November 14, 2014
Integrated shop. Unified model. Gyro refers to it as “Uno.” Call your agency (its culture, its model) what you will. And on some days those terms can be pretty brutal. As some of you know I’ve likened working in an agency to being on a submarine: We’re at sea. We’re at battle. We’re in this thing together. Because, after doing good work, that’s what it’s all about: working together. That’s what the word “integration” originally meant before all these holding companies got a hold of it.
But today the glass is half full. If I think about it it’s more than half full. Our cup runneth over. Therefore, in this good mood, I’d like to give you my spin on integration, paraphrasing a parable I heard some time ago. I’m sure you’ll agree, it applies now more than ever…
On the outskirts of a small village, the farmers, loggers and hunters would gather under a lone, ancient and leafless tree, everyday at noon, when the sun was most high and the heat was too unbearable for working.
The farmers threw down their bags of apples, giving a snort to the fruitless limbs towering over their heads. “Without any fruit, what good is this tree, anyway?” The loggers shook their heads in agreement. “The old wood from this tree isn’t fit to burn.” The hunters among them also agreed. “Without fruit or places to nest, there are no birds to kill.” They were all unanimous: the tree was worthless. And so it went, for days upon years, hundreds of hunters and farmers and loggers, bitching about this lifeless, barren tree.
It never dawned on them that without this great tree they would have had no place to rest their feet or shade their heads. And without this great tree they would never have formed a community, and been able to share their experience, strength and hope…or find out where the fruits were…and the firewood for winter…to learn the tricks of their various trades…
And so here we are, art directors, writers, planners and suits. Working more and more together, more and more everyday. Sharing our experience, strength and hope. And while I’m sure we’re too busy to sit around and complain, do any of us realize how rare community like this is? And how blessed we all are to have it? I know I’m blessed.
Helping a sister agency within your network is a double-edged sword if ever there was one. In theory the helper gets the benefit of participating in important national or global business, which can mean lucrative assignments with blue chip clients as well as face time with your company’s top management. In theory…
The reality is often far less lucrative for the helper. For one thing, the help you provide is speculative. Aka unpaid. If they/you lose the pitch it stays that way, which actually is a loss, given whatever hours (usually plenty) your office sunk into it.
To encourage participation, agency brass generally promise and always imply that should the network win its engagement a fair share of the revenue will come your way. In my lengthy experience of helping –and, yes, also soliciting help- this rarely happens. With few exceptions, the soliciting office keeps the money, makes the work and holds all the key relationships.
And that’s the winning scenario!
But I’m getting ahead of myself. Before any verdict is rendered a shit-ton of work must be produced, the bigger the stakes the more work that is required. There are other reasons for soliciting help from a network partner (geography, skill sets, etc.) but it almost always comes down to increasing the breadth and depth of your agency’s response.
The only person who has the juice to request (aka commandeer) another office’s resources is the network’s CEO, (though the actual request may come from one of his lieutenants, perhaps the CMO or Head of Strategy.)
Answering the dinner bell is is what constitutes your “face time” with top management. While this experience has genuine value, it is also far more one sided than you’d like. Trust me. Command central is only interested in winning. Once they’ve drafted you they are only concerned with your output. Not your opinion. Not your participation. Most certainly not your emotional health.
This means what you think it does. You are building a pyramid for Pharaoh. When “feedback” for your efforts does come, it will be a litany of change orders delivered by a fear driven messenger. He will smile and listen to you vent. It will change nothing. Therefore, any illusion you may have regarding a dialog with He Who Wears The Crown needs to be forgotten. Building a pyramid demands heavy lifting and your office can either do so angrily or stoically. It makes no difference to Pharaoh. Either way, you’re gonna do it.
All this being, said I’ve never declined giving help no matter the circumstances. And my guess is neither will you. Look. People are intrinsically good, even ad people. We are wired to provide assistance. We may fancy ourselves as solo creators but we also want to play for a winning team. What’s good for the goose, right? Yes, they will cry wolf once too often. Yes, you’ll be mortgaging your time on a loan that might never get repaid. And yes you will want to kill someone in the home office. But then you will get back to work. We always do.
“Does anyone remember laughter?” For some reason, Robert Plant ad-libbed the question during Led Zeppelin’s classic rock anthem, Stairway to Heaven. It’s a wincing sort of line, now relegated to music trivia.
I was reminded of Plant’s exhortation, however, during a recent creative presentation to a client. Bit of set up. On WebEx, our audience was an unseen entity. This is seldom a good thing, like talking to a brick wall. Still, my team had done an exemplary job creating and executing campaigns and I had high confidence going in. After the preamble from the account person I launched the artillery. Sometimes it takes me a minute or two to get my mojo but once I’m rolling it’s like dealing cards. Ace. Ace. King. Boom! God, I love that feeling.
When I completed the volley I looked at my colleagues, valuing their reactions in lieu of clients I could not see. (This always makes me feel the way a dog must after doing tricks for his master.) Thankfully, my team nodded in the affirmative. Good boy, Steffan!
But from the dreaded Polycom: Silence.
Nervously, the account person asked if everyone on the line was still with us. After an interminable silence: “Yes… proceed.”
Okayyyy. I guess that’s a positive reaction. Beats “we’ve heard enough.” And yet, like any creator showing his wares I crave so much more. But like any professional you soldier on. Surely, the next campaign will get a reaction. When the client sees those blessed ad like objects then…
Then they will provide some muted feedback and get back to us. Which is more or less what happened. Which is more or less what always happens. In fact, one of the clients had actually dropped off the call at some unknown point during my presentation.
I ask you: Should not seeing creative be the most exciting part of any marketer’s day? Isn’t that the good part? It is for me, at least I want it to be. Desperately.
Alas, client expectations breed fear and anxiety. Even the most enthusiastic agency executives have built a tolerance for it. Perhaps naively, the best of us hope for the best. But a muted or concern-filled reaction is frankly the norm. Even the greatest ideas are met with frowns or, if we’re lucky, polite consideration. We all know how Chiat Day’s “1984” commercial for Apple was at first poorly received. We all know Van Gogh died poor and insane.
What a freaking shame. I think what we do is magical and fun… That is until I’m brought down to muddy earth by frowns and polite consideration. I guess I am a fool. For I always think next time will be different. Does anyone remember laughter?
Read this piece by Bob Hoffman, former Chairman/CEO of namesake advertising agency, Hoffman Lewis and host of the popular trade blog, The Ad Contrarian. In the story, Bob laments how advertisers insist all their communications “close the gap” between them and the consumer. He writes: “We are always trying to force-feed a conclusion on consumers, when having the consumer draw her own conclusion would be a lot more effective.”
I could not agree more with Bob’s observation and lamentation. He is not just more or less correct. He is profoundly on the money. With few exceptions, the typical client has little or no patience for marketing communications that let a consumer draw his or her own conclusions. The typical left-brain MBA will not accept the notion, quoting Bob again, “that if a person is left to fill in the final gap, there will be a much greater chance that something will be learned rather than just heard.”
Even in the digital/social age, where we have supposedly learned that it’s all about the conversation, most marketers default to didactic messaging like mice to cheese. It’s almost like they can’t help it. As human beings they must know attraction works better than promotion. But the left-brain is just too powerful. Tell them it’s faster or cheaper, it says. Give them feeds. Give them speeds. Always be closing!
No category is exempt, including the most modern businesses on earth. In many respects, B2B technology clients are even more culpable than classic advertisers. After all, this is where the suspect term “demand generation” comes from. From generating leads to downloading white papers, no group of advertisers has plumbed the marketing funnel like our friends in technology. They have proof that it works. If you serve enough ads to exactly the right people you will get click through.
But what they do not know is how lucrative an intuitive argument might be. Alas, the fear that people won’t pay attention is a crippling one. The voice of fear goes something like this: “People don’t know who we are or what we do. They don’t have time to learn. They only want solutions.” Or: “We don’t have the time or budget to tell a story. People need to get the message in three seconds or less.” Time and money. Always that. Yet, in a very real way they are also saying people hate ads so let’s just hook who we can and go home.
The great irony is these are the same folks who admire Apple’s ingenious campaigns and refer to them constantly. I can’t tell you how many first meetings I’ve been in where we’ve all marveled at this work together… then several weeks later we’re putting a CTA in a postage stamp sized banner. Like that’s going to make a difference.
We’re are not selling tacos to stoners. Technology companies are about important, innovative and complicated things. The people that buy these things are (presumably) some of the smartest people on earth. They think differently. Should not marketing to them be equally compelling?
This is not a tirade about clients who don’t get it. When it comes to maintaining the status quo we are all complicit. Yes, we show big ideas. Often we even sell them. Then the fear creeps in. From them, it starts as a comment. “We love the idea but the message needs to be clearer.” Grows into a concern. An issue. Soon apathy for the idea blooms like algae.
Desperately, we tweak the work. Then we make changes. Death by a thousand cuts. Or, exasperated, we finally give up and look for a new idea that closes the gap: an equation with a lower common denominator. Creative algebra for the demand generation.
As an epilogue the agency and client agree that the big idea will come later. Next time. After we get our footing. Make our nut. Relationships are tricky and precious and as everyone in Adland knows without them there can be no next time.